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YOUR ROOF IS ON FIRE / AISLE 3 / Answer before they complain

You promised a reply. Is anyone watching the clock?

FIRE CHECK A response promise is only useful if someone can see when it is at risk.

Keep customer replies visible before they become complaints. Tindrel shows which conversations are still waiting and who should answer.

Show me the 3-day proofExplore the aisle

THE WORRY BEHIND THE NUMBERS

Does this sound familiar?

A question you may be asking yourself:

“Customers think we are ignoring them. My team says the inbox is covered, but I cannot see which conversation is waiting.”

THE COST OF NO CLEAR PROCESS

The problem does not stay small by itself.

A missed response can damage trust before a manager hears about it. We make the waiting conversations and their owners visible.

Where we begin: Choose the inbox, the response promise, and the person who should see an overdue conversation.

TINDREL / READY MADE

Answer before they complain

You promised a reply in 15 minutes. This aisle keeps the promise for you: it watches the clock on every open conversation and speaks up before the customer does.

WHAT GOES ON THE SHELF

Pick the piece that fixes this problem.

PUTS OUT: customers waiting too long

The Stopwatch

Every hour it checks conversations for missed reply times, sends an alert and tags each late one.

How it works for your team
  1. Set your reply promise.
  2. Every hour it checks open conversations.
  3. Late ones are tagged and you get an alert.

Best for: Support and sales teams with a reply promise.

PUTS OUT: an inbox that eats your morning

The Inbox Bouncer

Every 5 minutes, 7am to 8pm, it sorts new mail and writes a draft reply. It never sends without you.

How it works for your team
  1. Connect your inbox.
  2. New mail is sorted and logged.
  3. Drafts wait in your drafts folder for you to send.

Best for: Owners and managers with a full inbox.

PUTS OUT: happy customers who never post a review

The Review Getter

Tag a customer and a review request goes out within a minute. Nobody gets asked twice.

How it works for your team
  1. Tag the customer when the job is done.
  2. The request goes out, 8am to 8pm, Monday to Saturday.
  3. The tag changes to show it was sent.

Best for: Any business that lives on reviews.

FUNNEL 1 / PROVE IT

See the fix on your own business.

See it work on your own business for 3 days before you commit to anything — free, no contract, no card on file.

During the three-day proof, inspect actual wait times and the alerts your team receives.

  1. Tell Eddy the task that keeps getting stuck.
  2. Agree on the records, access, and result to test.
  3. Review what happened together on day three.

Tell me what is burning.

Start with one problem. Eddy will respond with the right first step.

By sending, you agree Eddy can contact you about Tindrel. Nothing else.

FUNNEL 2 / DECIDE WITH EVIDENCE

Then decide what is worth keeping.

On day three, review the findings, what worked, what still needs work, and a tailored scope for the next step. You decide whether to continue. No commitment is hidden inside the proof.

Start with the proof
THE DAY-THREE CONVERSATION
  1. What did we see in your own process?
  2. What result matters most next?
  3. What would a defined, ongoing solution include?

STRAIGHT ANSWER

Will a reply go out without us?

We agree what may be sent and what stays a draft or an alert before anything is connected.

Need to see the full range? Walk Aisle 3 or browse the store.