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YOUR ROOF IS ON FIRE / AISLE 1 / Every call, checked

The call that costs you most may be the one nobody hears.

FIRE CHECK Your calls are recorded. Which ones are actually reviewed?

Find recorded calls that need a manager’s attention. Tindrel checks calls against your standards and shows the evidence behind each finding.

Show me the 3-day proofExplore the aisle

THE WORRY BEHIND THE NUMBERS

Does this sound familiar?

A question you may be asking yourself:

“How do we QA hundreds of calls a day? We catch a few, but so many go unchecked.”

THE COST OF NO CLEAR PROCESS

The problem does not stay small by itself.

Without a consistent review process, coaching depends on a small sample and important patterns can stay hidden. The exact cost depends on your calls; we start by finding the ones that deserve a closer look.

Where we begin: Agree on one checklist, one set of authorized recordings, and the findings a manager wants to see.

TINDREL / READY MADE

Every call, checked

Right now your manager hears one call in fifty. After this aisle, every recorded call is checked against your own checklist and the ones that need a person land in front of one the same day.

WHAT GOES ON THE SHELF

Pick the piece that fixes this problem.

PUTS OUT: calls nobody ever hears

The Referee

Every recorded call gets checked against your checklist. The ones that need a person trigger an alert right away.

How it works for your team
  1. Your phone system sends each finished call to your Tindrel address.
  2. Each call is checked on the list we agree on together.
  3. Anything urgent sends an instant alert. The rest goes into your report.

Best for: Call centers, sales floors, any team on a dialer.

PUTS OUT: clients asking how their calls went

The Report Card

Three times a day each client gets an email with their checked calls and a spreadsheet attached.

How it works for your team
  1. Add each client once.
  2. At 11:30, 3:00 and 6:30 Eastern, the day's calls are tallied per client.
  3. Each client receives only their own email and spreadsheet.

Best for: Outsourced call centers that report to their clients.

PUTS OUT: slow, messy client setup

The Front Door

A new client fills in one form and gets their own account, a private key and a setup email. No back and forth.

How it works for your team
  1. Send the client the form link.
  2. Their account and key are created on the spot.
  3. They receive a setup email that says what to plug in.

Best for: Call centers and agencies that take on clients often.

PUTS OUT: calls buried inside your CRM

The Referee, CRM edition

Picks up new calls from your CRM, skips the ones already done, and checks every call that has a recording.

How it works for your team
  1. Connect your CRM once.
  2. New calls are picked up at 11:30, 3:00 and 6:30 Eastern, with more frequent checks when needed.
  3. Each call comes back with a score and the reasons behind it.

Best for: Teams whose calls are logged in a CRM.

FUNNEL 1 / PROVE IT

See the fix on your own business.

See it work on your own business for 3 days before you commit to anything — free, no contract, no card on file.

During the three-day proof, review the findings and their source calls together. A person makes the coaching decision.

  1. Tell Eddy the task that keeps getting stuck.
  2. Agree on the records, access, and result to test.
  3. Review what happened together on day three.

Tell me what is burning.

Start with one problem. Eddy will respond with the right first step.

By sending, you agree Eddy can contact you about Tindrel. Nothing else.

FUNNEL 2 / DECIDE WITH EVIDENCE

Then decide what is worth keeping.

On day three, review the findings, what worked, what still needs work, and a tailored scope for the next step. You decide whether to continue. No commitment is hidden inside the proof.

Start with the proof
THE DAY-THREE CONVERSATION
  1. What did we see in your own process?
  2. What result matters most next?
  3. What would a defined, ongoing solution include?

STRAIGHT ANSWER

Do we need to change our phone system?

We start with recordings you are authorized to share. Any connection to a phone system or CRM is scoped with you.

Need to see the full range? Walk Aisle 1 or browse the store.